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How to cancel online hotel booking

how to cancel online hotel booking

You reserved a hotel online but for some reasons need to cancel this reservation.

What you need to do and how to cancel hotel booking? First of all you need to know that every hotel establishes their own hotel booking rules, this is why there is no unique set of hotel reservation rules.

If you decided to cancel hotel booking, you should double check conditions of the particular hotel, in which you reserved a hotel room. This information can be easily found on the official website of the hotel or in the reservation your have made. 

In case you already made a reservation, hotel booking conditions are listed in your room confirmation and these conditions were accepted by you at the stage of booking hotel room. This is why it is so important to pay attention to all the rules listed by the hotel before you confirm your booking. 

The hotel room confirmation should have been sent to your email address and you can find it in your inbox.

In most cases you can cancel hotel reservation a few days before the date of arrival in hotel. But again, it depends, if you have paid for the hotel room reservation at a very good low price, in most cases this booking cannot be changed and you won’t be able to cancel it and get a refund. 

Refund for hotel room cancellation can be partial or in full. 

There should be a note re hotel room cancellation which clearly states the amount you will be charged in such a case or whether no fees will be applied. 

Hotels’ policy of cancelling the reservation are different: in some hotels, as a rule with lower price range, certain amount will be charged to cancel the reservation. This amount can be charged from your credit card when you will be making the reservation, or later. 

The cancellation fee you will be charged is the amount of one night stay in most cases.

how to cancel hotel booking

Cancellation of hotel booking you already paid for

How to cancel hotel booking if you already paid for the reservation? 

There are several moments, to keep in mind in this case – the platform, via which you are making the reservation, the rules of the hotels on cancellation policy and whether you have booked a room based on a hot deal offer, with a discount, or paid full regular price.

If you have booked a hotel room as a hot offer in most cases the amount is non refundable and no changes are allowed. In other words you will just lose your reservation if you don’t arrive to the hotel. Because of much lower prices for hotel room there will be more strict restrictions applied and no cancellation is foreseen by such deals. 

If you are willing to save costs and are looking for hot deals from the hotels, make sure the dates of your trip will not change, otherwise you may end up with a non refundable hotel booking. 

But if you booked a hotel with a discount or at regular rates, you can count on reimbursement in case you need to cancel the hotel booking. 

Depending on the hotel’s booking policy and rules of the booking system you can be reimbursed the whole amount or get partial refund.

The amount of refund will depend on the category of the room and the category of the hotel.

How to cancel online hotel booking
Photo by Vlajs, Canva.com

In most cases you will be able to cancel the hotel reservation via booking systems online. To cancel hotel reservation you need to:

  • login to your account,
  • find confirmation form of hotel reservation,
  • find bookmark “cancel order” and press it.

Also, you can find contacts of the hotel in your hotel booking confirmation and write directly to the hotel and ask to cancel the reservation. In this case you will need to provide all the information stated in your hotel confirmation email. 

The best approach would be to cancel the reservation via the hotel booking platform you used for booking. 

If you have any concerns or are not sure of the conditions of the hotel you booked and cancellation policy of a hotel, you can always send a ticket to the booking system administration.

Also, you can contact hotel administration directly by email or by phone to get instructions on termination of your hotel booking and confirm, you reservation was cancelled.

Some hotel booking services, like booking.com send email confirmation in a format, where you will find a button to cancel your booking or to change the dates of the reservation. This is a very convenient option, but it is available on huge websites mainly. 

In most hotel chains there is a policy of free hotel room cancellation. But only in case you cancel the reservation 24 – 48 hours before the time of planned arrival to the hotel. 

Hope these tips on how to cancel hotel booking online are helpful and now you are more aware of the steps to undertake if you need to cancel hotel reservation you made. 

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